Risk Management in the Handling of Human Remains in Cargo at PT Dharma Bandar Mandala Soekarno Hatta

This study aimed to analyze the risk management process for special cargo of human remains. qualitative using a case was conducted in Freight Forwarding Companies Indonesia. The data were obtained from observations, relevant documents and interviews. result revealed strategies used transferring remains company, including identifying possible risks preparing actions. company determined that potential problems are incompleteness documents, unavailability flight schedule, unresponsive agent, coffin damage, pick up by deceased’s family. To handle these risks, confirmed family or related party had completed managed send responsible parties soon, contacted immediately, apologized customers if there any mishaps gave sanctions irresponsible crews.
 Keywords: Risk Management, Special Cargo, Human Remains„ Cargo Services